Refund Policy

Last updated: May 3rd, 2024

At EmPower Market, we strive to ensure your satisfaction with our services. If you are not completely satisfied with your purchase, we offer a refund under certain conditions. Please review our refund policy outlined below:

Refund Eligibility: Refunds are subject to the terms and conditions outlined in your service agreement or purchase contract. Not all services may be eligible for a refund, and eligibility criteria may vary depending on the nature of the service.

Refund Requests: To request a refund, please contact our customer support team at cs@empowermarket.net or submit a refund request through your account dashboard on our website. Refund requests must be submitted within the specified refund period outlined in your service agreement.

Refund Period: The refund period varies depending on the type of service and the terms specified in your service agreement. Please refer to your service agreement for details on the refund period applicable to your purchase.

Processing Time: Refunds will be processed within 5 business days from the date of approval. Please note that the processing time may vary depending on your payment method and financial institution.

Refund Method: Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, alternative arrangements may be made at our discretion.

Partial Refunds: In some cases, partial refunds may be offered based on the extent of service utilization or other factors specified in your service agreement. The amount of the partial refund will be determined on a case-by-case basis.

Non-Refundable Fees: Certain fees, such as setup fees, administrative fees, or transaction fees, may be non-refundable. These fees will be clearly outlined in your service agreement or purchase contract.

Contact Us: If you have any questions or concerns about our refund policy, please contact us at cs@empowermarket.net .Our customer support team will be happy to assist you.

Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates or revisions.

Address: Tsuen Wan, New Territories, Nos.78-84 Wang Lung Street, Jing Ho Industrial Building, Unit D12 On 16th