Refund Policy

Last Updated: May 3, 2026

At EmPower Market, we are committed to delivering high-quality services and ensuring customer satisfaction. If you are not fully satisfied with your purchase, refunds may be available under the conditions outlined below.

Refund Eligibility

Refund eligibility is subject to the terms defined in your service agreement or purchase contract. Not all services qualify for refunds, and eligibility may vary depending on the nature of the service provided.

Refund Requests

To request a refund, please contact our support team at [email protected]
or submit a request through your account dashboard. All requests must be made within the applicable refund period specified in your agreement.

Refund Period

The refund period varies depending on the service and contractual terms. Please refer to your service agreement for the specific timeframe applicable to your purchase.

Processing Time

Approved refunds are typically processed within five (5) business days. Processing times may vary depending on your payment provider or financial institution.

Refund Method

Refunds will be issued using the original payment method. If the original method is unavailable, an alternative arrangement may be provided at our discretion.

Partial Refunds

In certain cases, partial refunds may be granted based on service usage or other contractual factors. All partial refund decisions are evaluated on a case-by-case basis.

Non-Refundable Fees

Certain fees may be non-refundable, including but not limited to setup fees, administrative charges, or transaction fees. These will be clearly outlined in your service agreement.

Contact Us

If you have any questions regarding this policy, please contact our support team at:
[email protected]

Policy Updates

This Refund Policy may be updated periodically without prior notice. We recommend reviewing it regularly to stay informed of any changes.

Address: Tsuen Wan, New Territories, Nos.78-84 Wang Lung Street, Jing Ho Industrial Building, Unit D12 On 16th